Frequently Asked Questions

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To get started using our helpdesk service is quite easy: Just open a ticket. That's it! If you need further assistance for our products or services, just open the next ticket. It's so simple! By creating a ticket you will receive a confirmation mail including the ticket number and a link to the ticket. Just answer to the mail and your comments, remarks and questions will be attached to the ticket. With your email and the ticket number you can alltime check the status of the ticket by visiting our helpdesk. Do you like it more comfortable? Just register for free.

  1. How do I create an account?  
    To create an new account please click first on "Sign In" in the upper right corner to open the sign in form. Below the credential fields you will find a link "Not yet registered? Create an account and", click on it and the registration form will open. If you like to create an account now: Just ...
  2. How do I open a new ticket?  
    Creating a ticket is simple, click on "Open a new ticket" either on the button on the frontpage or by using the menu item "Services". On the "Open a new ticket" page please select first a "Help Topic"to open the appropriate form on the right side. Just fill in all the requested informations, check ...
  3. What are the benefits of an account?  
    When you sign up, we will autofill your name, username, and email address, meaning you won't have to fill them out creating tickets or responses. The next advantage is, you have everything under one roof: You can see all your tickets, requests, responses and answers in one place and mustn't care ...
 
  1. What desktop web browser do you support?
    For the best experience on your PC with our helpdesk, we recommend you use the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, Internet Explorer, or Safari. Ensure that the latest javascript version is installed.
  2. What mobile web browser do you support?
    We have tested our helpdesk on smartphones and tables with Mobile Safari for iOS, Google Chrome for iOS, Google Chrome for Android and Firefox for Android. We are working hard to add support for more mobile browsers.

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